We Don't Shy Away From After Sales Support

15 December, 2022

The team at Sapphire Spas are here to support you with 20 years of manufacturing plus extensive knowledge within the industry prior to establishing our company.

We share the wealth of experience on every detail you'll incur throughout your spa journey. Our experienced spa manufacturing team, working with our Worldwide retail partners and Australian supply chains, ensures you'll always have the solution and information at hand. 

Worried that you will buy a brand-new spa and then be left with no help or support? Then fret no more, here at Sapphire Spas we pride ourselves on the quality of our after-sales care. From the first time you contact us about your new spa, and throughout the 10 years you enjoy your new luxury, we will be with you every step of the way, helping you get the very best from your investment. A Sapphire spa is built to have a long life, even when facing the harsh Australian weather. With Australian quality control manufacturing processes, you are guaranteed a quality build that includes UV Protection on its products.

Our after-sales support is provided in multiple different ways including Lifecare Commitment, chemical sales and water testing services.


INITIAL SET UP : everything you need to know when you get your spa delivered


What is a Lifecare Commitment?

A Lifecare commitment is our guarantee to you that we will provide warranty repairs (within the warranty periods stated below) and additional services throughout the lifetime of your spa. As an Australian-owned company that designs, manufactures, and sells its products right here in Australia, we also wanted to add the feeling of Aussies looking out for other Aussies, and that’s where our aftercare support comes in. We treat you like one of our own and we are on call to help if anything goes wrong. Not only do we stand by our product and guarantee as a manufacturer, but we also provide our local retail showroom business partners with everything they need to ensure that you receive the full Sapphire Spas aftercare experience. Even though our product warranty applies for many years after your purchase, our Lifecare commitment continues throughout the life of your spa ownership. 

Our warranty includes:

10 Years Fibreglass Structural Support

5 Years Acrylic Surface Support

5 Years Timber Cabinet Support (3 Years for Duratek Cabinets)

3 Years Swim Spa Frame Support

3 Year Jet Support

3 Year No Leak Guarantee (and Support if it happens)

3 Year Equipment Support

2 Year Headrest Support

2 Year Hardcover Support

Make sure that you register your spa with us when you make your purchase so that we can keep track of your spa and provide any assistance you may need.


After Sales Chemical Needs

When you purchase a new spa, you will need to purchase a few chemicals to treat your water and keep your spa clean for use. But what happens when you run out? The answer is quite simple, call in to your local retail showroom were you purchased your spa, and take advantage of our after-sales support. Trained professionals can talk you through exactly what you need, how to use the chemicals, and the best ways to keep your spa in good condition, in a simple and easy to understand way.


Water Testing Services

Another sort after service in the spa industry is water testing. Water testing is conducted to ensure your water is safe to be in. Your water test is part of what dictates what cleaning chemicals you will need to use in your water, A large number of our distributors offer this water testing service, making it easy for you to know that your spa is safe for the entire family (check with your local Sapphire Spa distributor to find out if your local store is able to quality check your spa for you).

Online Video Support

Not only do we offer great after-sales support in person (or on the phone), but we also have a great selection of videos to help you get the most from everyday use of your spa. These videos range from a step-by-step guide to getting ready for your first spa, how to prime your jets if they are not working correctly, quick guides on using the control touchpad, advanced touchpad usage controls, spa maintenance, and many more.



User manuals & quick reference guides

Your control manual is also just a few clicks away with the ability to download your manual directly from the site!



We also have several videos and information answering our FAQs to help get you started, and keep you going for many years to come! In our FAQs video section, you can find the answers to questions relating to filling your spa, how to drain your spa, water sanitisation and maintenance practices, what filter maintenance is required, general cleaning questions, spa lighting questions, as well as general troubleshooting; and if you can’t find the answer in our helpful videos and guides, we are always more than happy to hear from you so that we can walk you through the required steps to get you back in the tub and relaxing all year round.


Swim Spas

Our retail partners will support you in your local area with spa pools & swim spas

Swim Spas

A Sapphire swim spa is a great way to enjoy all the benefits of a spa and a pool in the comfort of your own home. Swim Spas offer many benefits over traditional pools, they are portable and self-contained, so there’s no need for excavation or plumbing work. They can replace a gym membership, with your choice of swim jet configurations to ensure you can walk, run or competitively swim in your own backyard. They also replace your masseuse, make the most of your free time sitting back and enjoying the hydrotherapy massage jets as they wash away your muscle aches and pains. Plus, with their integral heating, a Sapphire Spas swim spa is a true all-seasons swimming pool solution. Make the most of your time with a Sapphire Spas swim spa, the perfect way to work out, relax or play.

Final Thoughts on Sapphire Spa After Sales Support

Between Sapphire Spa’s incredible Lifecare commitment, distributor training and support, after-sales chemical sales, water testing, and our extensive library of informative videos, Sapphire Spas is a mile ahead of most international importers with their excellent after-sales support. With no pro-rata warranty issues that many other spa manufacturers have (as your spa gets older, the amount of coverage decreases), we are leading the industry in aftercare support and take pride in how much we are able to help people with their everyday spa needs.

Ordering sanitisation chemicals is simple and easy with local support, water testing can be arranged through one of our distributors if any water sanitisation concerns come up. We are always happy to chat and help you troubleshoot any issues you have (or give you ideas on how to get the most out of your spa), and add to that our extensive library of videos that show you every step you may need to take to enjoy your spa, and we are confident that our after-sales support will not disappoint. We have faith in our product, and as such, we are always happy to answer the phone to ensure you continue to receive great quality and value from your Sapphire Spa.