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Sapphire Spas are here for you once you've got your spa home

Sapphire Spas will guide you, every step of the way. As you watch the videos below, remember you're protected by our lifecare commitment. Just contact the team at your local Sapphire Spa store or call mySpaSpecialist if you require further help 1300 069 772

This video runs you through the initial start up (handover) process for the first time you use your new spa or swim spa.

What to do once your spa has been delivered

 

Sapphire Spas will guide you, every step of the way. As you watch the videos below, remember you're protected by our lifecare commitment. Just contact the team at your local Sapphire Spa store or call mySpaSpecialist if you require further help 1300 069 772

This video runs you through the initial start up (handover) process for the first time you use your new spa or swim spa.

Initial Spa Setup

 

Before we begin, please ensure that your spas power supply has been installed and connected by a licensed electrician to ensure the safety of everybody using it.

 

Carefully unwrap your spa and check over the surface. If you notice any transit damage to your product, please photograph the damage and contact the retailer that you purchased the spa through. (B roll)

 

Now it’s time to fill your spa. Make sure you read the instructions in your owner’s manual and fill the spa by removing the filter cartridges and placing the hose inside the skimmer box, instead of the foot well. This just ensures the pipework underneath the spa is full of water first, reducing the chance of you getting an airlock in the pumps. Ensure your spa is filled to the correct water level, which is half way up the skimmer box as you can see here. You can find a copy of our owner’s manual and tips on filling your spa via the weblink listed below.

If you have purchased an add-on heat&cool pump with your spa, this video takes you through the procedure of fitting it to your spa pool. You may connect this yourself or your local store can carry out this work at handover.

Fitting The Heat Pump

This video takes you through the more advanced settings of your POWERsmart control touch pad that’s installed on the topside edge of your new spa.

Spanet Controller Usage - Advanced

During initial start up, your spa may experience an airlock (you can hear pump attempting to power jets, but no action inside the spa) so will need priming. This quick video will assist you through the simple procedure of releasing the air lock.

Spanet Controller Basic - Priming

A detailed run through showing how to operate the water pumps within your spa (these pumps are responsible for running filtration and water jets within your spa)

Spanet Controller Basic - Operation of varidrive80 & pumps

A detailed run through showing how to operate the blower pump within your spa (this pump operates the air jets that are typically positiioned just under your knees on the top/front of each spa seat.

Spanet Controller Basic - Blower Operation

This link will take you to Sapphire Spas You Tube channel mySpa@Home playlist, where we’ve also uploaded individual videos on each feature you may wish to use on your POWERsmart control.

Spanet Controller Basic - Lighting

You may also find it useful to download the appropriate ‘quick reference guide’ for your spa (if you are not sure which POWERsmart control system your spa has installed, simply open the side door of your cabinet and note the SV number on the label on the black control box.

SV2 Quick Reference Guide (1.8 MB)

SV3 Quick Reference Guide (1.8 MB)

SV4 Quick Reference Guide (1.8 MB)

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