What Service Support Does the Sapphire Spas Team Offer?

09 December, 2022

One of the most exciting moments you will experience is the day that your brand-new spa is delivered. Buying your spa is a huge deal, from looking to weighing up options, designing the perfect spot, installing it and finally getting to kick back and relax in it. It’s not a small decision, there are so many factors to consider and it’s a big investment in your family’s future. A spa from Sapphire Spas is one of the best decisions you can make too, they’re proudly Australian designed and made, right here in Melbourne by a local, family-owned business and they’re backed by industry-leading after-sales support and our Lifecare Commitment!

You can be confident in a Sapphire Spa for many reasons besides our Lifecare Commitment. Being locally made means that you can rest easy knowing that your spa is built from high-quality materials and constructed to Australian standards. Also, Sapphire Spas has over 70 locations across Australia and New Zealand which means there’s always a physical store where you can easily go and talk to a real person if you have any questions or concerns. Being built locally and with so many retail partners it means spare parts are available locally and experts are never far away if needed.

What Support Does Sapphire Spas Offer

Sapphire Spas are spa professionals and offer a full range of after-sales care and support, we will never leave you high and dry. With Sapphire Spas you’re dealing with a company where you can easily get the support you need when you need it.

Our Melbourne-based head office keeps a huge number of spare parts, for our entire range, in stock at all times. This means if you ever need spare parts, your local store will be able to get what you need quickly and get you back up and running in no time.

All of the showrooms across Australia and New Zealand that Sapphire Spas partners with, provide a high standard of care and support too, if you have any questions about how to use any function of your new spa, or need help caring for and maintaining your spa, they can make sure you have the knowledge and the confidence to get the most out of your spa.

Finally, all of our range of award-winning, luxury spas are covered with a consumer guarantee and our industry-leading warranty. With warranty protection of up to 10 years, Sapphire Spas can proudly say we offer the longest warranty in the Australian spa market.

When you buy a Sapphire Spa, you’re buying quality.

When and why does your spa need servicing?

Over time as you use your spa it accumulates oils from skin and hair, dead skin, dirt and debris and other types of foreign matter. Don’t fret, spas are designed to keep your water clean and safe even with contaminants. The water is regularly and automatically filtered on schedule to remove physical contamination from the water. Your spa water is kept hygienic thanks to our purewater ozone system and we offer a combined ozone and UV sanitisation system too. The combined action of filtration and sanitisation makes sure your spa water is not only sparkly clear but also clean and healthy for you to enjoy.

As your spa cleans, filters and sanitises itself these contaminants accumulate in the various filters. Cleaning and changing your filters according to the recommended schedule is one of the best things you can do to maximise the life of your spa and reduce unexpected downtime.

Another thing you should do is to make sure that you treat your spa water as recommended in your owner’s manual. This includes adding the required chemicals as required, allowing your spa to run its filtration cycle for at least an hour each day, keeping it covered when not in use and completing a 1/3 water change every 3 months and a complete water change every 6 – 12 months, depending on use.

If you have lost your service manual find a copy here or contact us.


Our retail partners will support you in your local area with spa pools & swim spas

Luxurious : maximum jet & pump power 


With more pumps and maximum jets, we've packed as much into these spas as we can. At approximately 2.3 x 2.3m, we've created longer, deeper seats to allow you to fully immerse your shoulders and enjoy the high powered jet massage

How to Make a Service Request

For your own convenience, make sure you try all the applicable troubleshooting procedures yourself before seeking service. You don’t want to wait for a service technician to visit for something as simple as ensuring the circuit breaker hasn’t been tripped and that the filters are not clogged. A guide to properly operating your spa and troubleshooting common issues is available here.

If you have tried to correct an issue using the above link and your owner’s manual and your spa is not operating correctly, it may require servicing. In this event, the first thing to do is to try and identify the symptoms of the issue. For instance, if your pumps are not turning on, confirm that your circuit breaker is not tripped. Confirm that the spa controls light up and allow you to try and turn the pumps on. If the jets don’t turn on when you try and turn the pumps on, note if the pumps are making any noise at all.

Next, once you have as much relevant information as possible about the issue you are experiencing, contact your local Sapphire Spas dealer. We work closely with our network of professional retailers to provide a high standard of customer service excellence. Your local dealer will be able to send a technician who will then be able to advise on any work or parts needed as well as if this work is covered by the consumer guarantee, warranty or lifecare commitment.


When you make a purchase as significant as a spa, you want to have complete confidence in what you are getting. When you choose a spa from Sapphire Spas you can rest easy knowing that you are supporting locals who are supporting you. You’re getting the quality and care that can only come from a family-owned Australian business, building quality, luxurious spas to Australian standards to make the most of our great Australian summers. If you want a spa that you can trust, from a team that you can trust to support you all the way, choose Sapphire Spas.