The Ins and Outs of Spa Warranties

10 November, 2022

Anyone who has made a major purchase knows the sense of pride, accomplishment and satisfaction that comes with it. They also know the importance of complete peace of mind that they have made the right choice. But how do you know you have made the right choice? Well, there are a few things to look for in a company to know that you are dealing with professionals, professionals who provide value and quality and will stand behind their products.

First, look for an established provider with a reputation that precedes them. Any business that has been operating professionally for any period will have a host of satisfied customers singing their praises.

Second, choose a provider who has local stores that you can walk into and see the product for yourself and access professional support when and if required. This doesn’t just ensure that you know where to access help and support if you need it, it means that you know that you are dealing with real people who can understand your needs and not just be a faceless customer number over the phone.

Third, look for a provider who provides a warranty that goes beyond the requirements of consumer law guarantees. Many companies advertise their return and repair policies like they are offering something unique or extra value when in reality they’re offering only what is required by law. But a company that is confident in its products and services and the quality and workmanship of its tradespeople and suppliers will offer a real warranty that goes beyond its competition.

Difference Between a Warranty and Consumer Guarantee

Consumer guarantees and warranties are not the same things, though some retailers will use the terms interchangeably. Consumer guarantees are provided in Australia by law and are irrevocable, warranties are separate promises or agreements made by a seller.

What Is a Consumer Guarantee in Australia

Consumer guarantees apply in Australia to products and services sold or supplied for ordinary private or domestic use. It may also apply to businesses, provided the cost is below $100,000 and the product or services is not on-sold or used in creating the products or services of the business. These guarantees are covered under Australian Consumer Law (ACL) and cannot be limited or refused by the business.

ACL protections apply to all products sold in Australia, including Australian websites, even if they are shipped from overseas. Unfortunately, it is notoriously difficult to hold foreign entities to account for products that fail to meet expectations under consumer law protections. This is one of the main reasons that it is important to shop local, or at least purchase from companies that have physical, staffed offices within Australia that consumers can walk into.

What Is Guaranteed under ACL

  • Products and services are of acceptable quality
  • Fit for purpose
  • Matches their description
  • Matches the sample or demonstration product
  • The product meets or exceeds any other promises made to the consumer in the course of the sale
  • Repairs and spare parts will be available for a minimum reasonable time
  • The purchaser will take full ownership, there is no provision for the seller to reclaim the product and there is no debt or liability attached to the product title from a prior owner

Specific to the Provision of Services, Additional ACL Protections Apply

  • A service will be rendered with due care and skill
  • The service is fit for the purpose it is requested for
  • It is provided within a reasonable time of being requested

ACL provisions apply to gifts provided by a business to their customers as well as to purchased products.

A more detailed explanation of ACL and consumer rights provided under the legislation is available from the Australian Competition and Consumer Commission (ACCC). Consumer rights and protections also vary from state to state and your rights in your state may vary from those stated above.

What Is a Warranty

In contrast to consumer guarantees, warranties are additional promises of service or repairs made by a seller to a consumer. Warranties apply in addition to consumer law protections and do not replace them. Warranties must be honoured and this is protected under consumer law. Businesses cannot pressure customers to purchase an extended warranty and must be transparent regarding what is covered and what is not covered under a warranty agreement.

Introducing Sapphire Spas Warranty and Lifecare Commitment

As an Australian-made and owned spa brand, Sapphire Spas is proud to offer an industry-leading warranty and after-sales care commitment. We build our spas right here in Melbourne, designed by Australians and built by Australians for Australian conditions. Because of this, we are proud to offer a lifecare commitment in addition to our warranty.

What Is a Lifecare Commitment?

Our lifecare commitment is our promise to you, that as long as you own your spa we will service it. That means that you don’t need to worry about the spa model you purchase one day becoming unsupported like with many other products and brands.

What Is Covered under Sapphire Spas Warranty?

  • 10 years cover on the fibreglass structure of your spa
  • 5 years cover on acrylic surfaces
  • 5 years cover on timber cabinets or 3 years cover on Duratek cabinets*
  • 3 years cover on swim spa frames
  • 3 years cover on jets
  • 3 year no leak guarantee
  • 3 years warranty on equipment
  • 2 years warranty on headrests
  • 2 years warranty on hardcovers

*Cabinet finishes and filters are warranted free of defects in workmanship and materials from the date of delivery, all other components are warranted free of defects in workmanship and materials from the date of purchase.

What Isn’t Covered

  • Installation by a non-Sapphire Spas-approved installer
  • Installation as an in-ground spa
  • Installation in direct sunlight/excessive exposure to direct sunlight
  • Commercial installations are covered for a maximum period of 12 months, even where the warranty specifies longer
  • Misuse or abuse of the product will immediately void all warranties
  • Sapphire Spas accepts no liability for damage or injuries sustained to property or person whether as a result of defects covered under a warranty or other defects whether present from manufacturing or coming about due to use**
  • Further to the above, no liability is accepted for loss of use

**Applies even where Sapphire Spas is notified of the potential for damage to occur as a result of the fault.

Your Obligations under Warranty

Cover only applies to the original owner and not to any subsequent owners

Cover only applies if the spa was purchased from an authorised Sapphire Spas dealer

The product will be used and maintained following the provided user operation manual

All work must be carried out by Sapphire Spas or their nominated representative.

Any defects or faults covered by warranty will be reported as soon as they become known

The full information regarding what is covered under Sapphire Spas warranty, as well as inclusions, exclusions, limitations and disclaimers, is available here.

Conclusion - Getting the Most out of Your Warranty

Sapphire Spas is proud to produce a great Australian-made product and to provide all of the care and support that comes with that. When you buy from Sapphire Spas you are supporting Australian families, but more than that, you are being supported by Australian families. You can be confident that all of your rights as a consumer will be honoured and better yet, they’re backed up and in most cases surpassed by Sapphire Spa’s amazing warranty! For an unbeatable spa with an unbeatable warranty, buy Australian, buy a Sapphire Spa. Get into your local Sapphire Spas dealer today and try one out for yourself.


The entire Sapphire range has the same trusted warranty as our top-of-the-range myExtravagance

Our flagship spa, the myExtravagance offers an experience like no other. It easily fits six adults and is just over 2.3m square. This large amount of space is the perfect size to offer comfortable and relaxing seats for every person in the spa. This spa provides back and neck massages for five out of six seats. The sixth and final seat is a luxury like no other. This last seat is a recliner that offers a full body massage featuring 16 jets that has its own personal control panel can control.